Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
In order to fulfill one's order, Etsy provides me with the following information: Customer's name, shipping name and address of the recipient, email address, information on which products ordered, as well as any notes written on the order that I would need to complete the order or reply to. I never receive any payment information other than a confirmation that the order has been paid for. I have never and will never share any of the customer's information that I receive without specific approval by the customer. I communicate to my customers through the Etsy messaging system. I never receive phone numbers and, therefore, will never call. The only exception to emailing is if the customer gives me the information and requests that I communicate with them via email. If I need to contact the buyer regarding their order, I will send a message through the Etsy message center. I take the privacy of my customers seriously and work hard to maintain their trust with this policy.
Frequently Asked Questions
Care instructions
The Mastectomy and Chemo Port Seat Belt Pillows are both machine washable in cold water, gentle cycle. They can also be tumble dried on gentle, low heat. They wash best when put in a laundry bag while washing. It is also best to close velcro straps before washing.
Eye Pillows, Neck Wraps, Boo Boo Bags and Hand Warmers can be spot cleaned. They cannot get wet.
Custom and personalized orders
I am happy to work with customers on custom request orders, No commitment is made by the customer or myself until the order is placed.
If you would like a product in a different fabric design, please ask as I have many fabric options in my inventory.
Gift wrapping and packaging
Gift wrapping is available at an extra fee of $5.00. I make handmade fabric bags for gift wrapping. Each item is also individually wrapped in tissue paper. I will personalize a note card for any gift (with or without gift wrapping) for no extra charge. A note on the order form stating what you would like written is all I would need.
What are the guidelines for International Custom Fees?
Shipments outside United States may be subject to additional customs fees. These fees vary per country and are the responsibility of the customer. I am currently only shipping to The United States and Canada.
Hours Of Operation
Monday Thru Friday 10:00 a.m. - 7:00 p.m.
Closed For All National Holidays
Are Eye Pillows and Neck Wraps Returnable?
Unfortunately, these products are not returnable due to sanitary reasons. Please contact me if you have any questions or concerns.
Can I visit your store for in-person sales?
I only have a workshop, not a store front. Sales can only be placed online.